Highly Questionable
Unexpected item: how self-checkout turned me into an unpaid employee
I spent forty minutes running a supermarket register with no training, no pay and no stool. And the machine still complained about my banana.
Nico Ferraz ·
The Fed Up Buddies — Nothing is fine.
Highly Questionable
Unexpected item: how self-checkout turned me into an unpaid employee
I spent forty minutes running a supermarket register with no training, no pay and no stool. And the machine still complained about my banana.
Read article →Latest complaints
The Flawed Blueprint
Airplane boarding is the worst logistics project ever approved by human beings
We board airplanes like filling a bottle through the neck, in the wrong order, with everyone carrying a bag that doesn't fit. I redesigned the process. Nobody will use it.
Arthur Bastos ·
Letters to Management
A letter to the management of the yogurt lid
Dear management: the yogurt lid tore into three pieces, none of them useful, and I ended up eating the product with my fingertip. Please find my formal complaint below.
Arthur Bastos ·
It Was Bad Back Then Too
It was bad back then too: payphones, coins and a whole afternoon in the bank line
Some people miss a time when paying a bill took an afternoon and calling home required coins, luck and a payphone that wasn't broken. We remember. We don't miss it.
Nico Ferraz ·
By segment
Highly Questionable
Trends, apps and fads everybody loves that are structurally ridiculous.
See all →
The Flawed Blueprint
We take an everyday system, find the flaw and redesign it. Nobody will use it.
See all →
Letters to Management
Formal complaints, in writing, addressed to people who will never read them.
See all →
It Was Bad Back Then Too
The antidote to nostalgia: the past didn't work either. It was just slower.
See all →